About the role
Pay: £30,000 – £150,000 per year
Love great coffee and hands-on work? Join one of the UK’s fastest-growing refreshment companies.
Monday to Friday, 9am – 5pm
We’re looking for an experienced and customer-focused Account Manager to join our team in Hoddesdon.
This role is all about building strong, long-term relationships with our clients, ensuring they receive exceptional service, tailored solutions, and continuous value. You’ll act as the main point of contact for key accounts, proactively managing relationships, identifying growth opportunities, and ensuring customer satisfaction remains at the heart of everything we do.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, gender, disability, religion/belief, sexual orientation, or age.
What You’ll Be Doing
You’ll be responsible for maintaining and growing client relationships, delivering outstanding service, and ensuring smooth communication between customers and internal teams.
- Manage and nurture a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
- Act as the primary point of contact for clients, handling enquiries and resolving issues efficiently.
- Understand each client’s business needs and identify opportunities to upsell or cross-sell products and services.
- Collaborate with operations, engineering, and service teams to ensure a seamless customer experience.
- Monitor account performance, analyse usage data, and provide insights or recommendations to improve service delivery.
- Prepare regular reports on account activity, performance metrics, and growth opportunities.
- Support the wider sales and marketing teams by sharing customer feedback and contributing to retention strategies.
- Build trusted relationships through consistent communication, professionalism, and proactive problem-solving.
Team Perks
Competitive salary with bonuses
Flexible working hours
21 days’ holiday, plus bank holidays
Paid sick and private health insurance
Pension scheme
Quarterly team events
Complimentary refreshments
Free company merchandise
Training and development courses
The Requirements
We’re looking for a relationship-driven professional with excellent communication skills and proven experience in account management or customer success.
- Minimum 2 years of account management, sales, or customer relationship experience, ideally in a B2B or service-led environment.
- Proven ability to manage multiple accounts and prioritise effectively.
- Strong communication, negotiation, and presentation skills.
- A proactive and organised approach, with excellent attention to detail.
- Experience using CRM systems (preferably HubSpot) and Microsoft Office.
- Commercial awareness and confidence in identifying upselling opportunities.
- A genuine passion for delivering great customer experiences and building long-term partnerships.
- Must be able to commute to Hoddesdon (EN11 0EX) or plan to relocate before starting.