Delivering a premium refreshment experience worthy of a luxury British brand
About Bremont Watches
Founded on a passion for British engineering, craftsmanship and aviation, Bremont has become one of Britain’s leading luxury watchmakers. With a mission to bring watchmaking back to British shores, every aspect of the brand reflects premium quality, heritage and exceptional attention to detail.
We spoke with Laura Collins, Chief People Officer at Bremont to hear about her experience of Vending Sense and how our coffee machine and water station has helped to reflect the same standards of excellence as its watches.
The Challenge
As Bremont continued to grow, its existing domestic coffee appliance was no longer able to support the needs of the business.
- The team wanted a more professional refreshment solution that would:
- Deliver a premium coffee experience for visiting clients
- Support a growing workforce
- Create a welcoming environment for employees
- Provide reliable equipment backed by proactive service and predictable costs
For Bremont, coffee is often the very first thing offered to visiting clients, making it an important part of the overall experience.
“We try to offer a luxury experience for our clients, so when they visit our Wing office, coffee is the first thing we offer them. It was important that this reflected our premium service.”
-Laura Collins, Chief People Officer.
The maintenance plan also gives the finance team complete visibility over annual servicing costs, helping them budget with confidence while ensuring the machines continue performing at their best.
Installation & Onboarding
Despite some internal project delays on Bremont’s side, the installation process remained straightforward.
The Vending Sense team worked flexibly around changing timescales, ensuring the installation was completed smoothly and without unnecessary complications.
“The set-up process and installation were very straightforward and not complicated.”
“Despite our own internal delays, the Vending Sense team were incredibly patient and moved everything forward seamlessly.” Laura Collins, Chief People Officer.
The Results
The new coffee machine has quickly become one of the most popular features within their workplace.
Not only are employees enjoying the extensive range of coffee options available, but the coffee area has also become an informal social hub, bringing colleagues together from different parts of the building.
Laura explained:
“Everyone loves the machines. They’re a big hit in the office. They bring people together from different sides of the building and give everyone a chance to catch up with colleagues they might not usually see.”
The premium coffee experience also continues to leave a positive impression on visiting clients, perfectly aligning with Bremont’s commitment to exceptional hospitality.
Why Bremont Would Recommend Vending Sense
From the initial enquiry through to installation and ongoing support, Bremont has found working with Vending Sense both simple and enjoyable.
The responsive service, friendly team and high-quality products have delivered an experience that reflects the same values Bremont strives to provide for its own customers.
“Great products and really easy to work with. It’s a nice company with great people to deal with.”
“It’s been a refreshing experience so far.”
Laura concludes:
“I would absolutely recommend Vending Sense to other businesses.”
The Solution
Vending Sense supplied Bremont with a premium coffee machine and water station designed to complement their workplace and brand.
Alongside the equipment, Bremont chose the Sense Care+ maintenance package, providing complete servicing, preventative maintenance and ongoing support through one fixed annual cost.
For Laura, it was an easy decision.
“It was a no-brainer option that we selected to make things easier.”