Vending Sense: Upholding the Values of Transparency, Honesty, and Simplicity
12 January 2024
Here at Vending Sense we’re on a mission to create dynamic environments that fuel ideas, connect coworkers, and help companies become communities. Providing the sustainable equipment to power your team, and dedicated professionals to support you. Trust us, we’ve got you covered.
About us
Our directors, Mason Todd and Sam Marra founded Vending Sense back in 2016 with a drive to tailor workspace refreshment solutions from start to finish with a transparent and simple approach. With this in mind, they wanted our refreshment services to improve employee wellbeing, with a dedicated focus on improving food safety in the workplace whilst being an environmentally conscious business.
Our refreshment services include commercial coffee machines, vending machines, micro market vending environments and water dispensers to enhance the facilities of businesses across the UK.
With over 1,500 machines installed nationwide, our team of over 25 employees and access to 50+ engineers mean that we’re able to boast an ‘Excellent’ Trustpilot rating, a 97% first-time fix rate to reduce machine downtime, alongside a 6-hour average response time for support.
Our company values
As a business, we have a shared set of company values that are at the forefront of our team and culture which helps us do the best for our customers.
01
Quality of work
We’re a team of perfectionists who take pride in elevating customer experience through top-quality service. Excellence is our calling card, and we’re committed to delivering nothing but the best.
02
Take ownership
Leave it to us to always do the right thing for our customers and hold ourselves fully accountable to solve anything. That’s our commitment – unwavering dedication and total accountability.
03
Be proactive
We work as a team to keep your machines running smoothly with intelligent telemetry and reach out to you before you even have to ask.
04
Be reliable
Trust our experienced team to handle any job, big or small. We’re a close-knit bunch that loves to collaborate and always deliver customer service levels you can count on.
05
Be kind
Talk to a team who genuinely cares. We’ve got each other’s backs, and most importantly, we put the environment and our customers’ employee wellbeing first.
06
Work as a team
Partner up with a support team that’s an extension of your own. We all bring our unique expertise to the table, work together across departments, and push towards one common goal.
07
Make it fun
When your team are feeling good, your customers feel even better. That’s why we’re all about improving workplace wellbeing for both our own team and the workspaces we kit out.
Find your ideal commercial coffee machine
Our team of refreshment experts are here to help you find your ideal solution. Available to lease, rent or buy.
ABOUT THE AUTHOR
Marketing Team | MarketingPassionate advocates for workplace health and wellbeing, our marketing team specialises in researching trends, providing insights, and noting workplace changes. Their blogs deliver actionable advice and innovative strategies for creating productive environments.