How we improved workplace refreshments for Janus Henderson
Janus Henderson is a leading investment firm based in central London, with a strong reputation in the financial services sector.
We spoke with Steve, Facility Manager at Janus Henderson, about his experience working with Vending Sense and how our service-led approach helped transform their workplace refreshments, particularly through our range of Coffee Machines for Offices.
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The Challenge
After more than fifteen years with their previous supplier, Janus Henderson began experiencing ongoing issues that were affecting staff satisfaction and daily performance. Machines were often unavailable for long periods, ingredients frequently failed to arrive and communication had broken down to the point where responses took weeks. For a large corporate office with constant footfall, these challenges quickly became unsustainable.
Janus Henderson needed a supplier that could restore reliability, respond quickly and deliver a consistent level of service without requiring constant management involvement.
The Solution and Approach
Vending Sense stepped in with a service-led approach that matched Janus Henderson’s expectations for quality and professionalism. The team carried out detailed site surveys and installed modern Coffetek bean to cup machines across the building, introducing Vending Sense’s coffee brand Hudson, which was chosen following blind taste testing.
The installation was straightforward, completed within a week and supported by clear communication. A dedicated account manager ensured seamless coordination, while regular check-ins and proactive monitoring allowed any concerns to be resolved long before they became disruptive.
“The responsiveness from Vending Sense has been excellent. Issues are dealt with quickly and the team has been incredibly supportive throughout.” – Steve Allen, Facilities Manager
With eleven machines placed in key areas and two in high traffic zones to create resilience, staff now enjoy reliable access to high quality coffee throughout the day. Ingredient orders are placed through a simple one email process which has significantly reduced administrative time.
The Result
The difference was immediate. Machine uptime improved dramatically, staff feedback became consistently positive and the facilities team reclaimed valuable management hours that were previously spent chasing supplier issues. Regular quarterly reviews now replace the weekly crisis meetings they once endured.
Usage remains strong all day, with more than a thousand cups served every month and particularly positive comments on the flavour and quality of the Hudson blend. The convenience of multiple machines across the building has also reduced queuing and improved the overall workplace experience.
This partnership has also strengthened Janus Henderson’s confidence in their refreshment provision, with future plans to explore additional Vending Sense solutions such as Vitamin Water systems and potential vending options for after hours.
“Working with Vending Sense has been a breath of fresh air. The team is responsive, the service runs smoothly in the background and we barely need to manage it. It has been a great experience from start to finish.” – Steve Allen, Facilities Manager